FAQ

Returns & Exchanges

Yes! We offer exchanges and returns within 30 days of delivery for all products in stock.

You can either exchange your jacket for a different size/color or return it and receive a refund/store credit! The store credit can be used toward anything on our website and won’t expire, so you can use it whenever and however you’d like!

Please keep in mind that items must be unworn (save try-on), unwashed, and have the original tag and packaging in place in order to exchange or return them.

IMPORTANT
Pre-order items:
Items purchased while on pre-order status are nonrefundable. Don’t worry, though! You can still exchange them for a different size or return for store credit!

The items must be sent back to us within 30 days of delivery and must be unworn, unwashed, and have the original tag and packaging in place.

To make an exchange or return, simply visit the Returns & Exchanges page and access the portal.

Please note that the customer is responsible for return (not exchange) shipping and shall bear the costs thereof unless the reason for the return is a defect covered by warranty.

For the exchange of a different product, the shipping is free of charge.

Please allow us up to 14 business days from the moment we receive your returned product to process your return and issue a refund.

We do our best to process all returns and exchanges in a timely manner. After the package arrives back at our warehouse, the process can take up to 14 business days (for exchanges, it can take as little as 7 days).

We'll be sure to update you throughout the process. Please note: during busy seasons such as the holidays, it can take a little longer.

Warranty

Apricoat offers a one-year warranty against manufacturing defects. For more information, please visit this page or feel free to contact us directly via email at support@apricoat.com

Full warranty information ⟶

Shipping & Delivery

Orders automatically begin processing upon order confirmation.

Orders are processed Monday through Friday and are shipped within 1-2 business days. Orders placed before 3 PM EST with next-day or two-day air delivery will be processed for same-day shipment.

All orders other than EU countries are shipped from our warehouse in the United States. EU shipments are sent from our warehouse in the Netherlands.

We ship worldwide!

If you're having issues completing your order, let us know at support@apricoat.com and we'll get your Apricoat products sent over.

United States

• Free shipping for all orders, standard shipping (2 to 5 business days)

• We also offer a range of express shipping methods (price according to carrier)

Canada

• Free shipping for all orders, DHL Standard (6 to 18 business days)

• DHL Express International (1 to 3 Business days) price according to carrier

European Union

• Free shipping using DPD for all orders (2 to 5 business days)

International orders

• DHL Standard (6 to 18 Business days) price according to carrier

• DHL Express (1 to 3 Business days) price according to carrier *

* Please note that the shipping fee varies from country to country, the exact amount will be calculated at checkout.

You will receive a tracking link via email once your order is shipped from our warehouse.

Please keep an eye out for your package since if left unclaimed for an extended period of time, we have no way to control what happens and will no longer be responsible for it.

If you haven't been receiving any status updates, please contact us at support@apricoat.com so that we can update you.

Getting you your package is our first priority, and that's also why we offer insured carbon neutral shipping!

For any issue with your order, we're here to help make sure it makes it's way to you.

If for whatever reason your package is unclaimed from the post office, it will be sent back to us.

Duties & taxes are included in the fee in the U.S and EU countries.

For other countries, it will be an additional fee based on local policies (your postal service will update you on the status and payment method options).

Delivery time varies based on country and season:

Within the U.S. & EU countries: 2-5 business days

Outside the U.S. & EU countries: Up to 6-18 business days (express option available)

Once your order is shipped, you will receive your tracking information via email

Important Notice - Holidays

Please note that during holiday season, carriers tend to get overloaded and orders may be delayed.

We prioritize shipping your order as quickly and efficiently is possible, which is why orders are automatically sent to our warehouse after they are placed.

Once an order is processed at our warehouse, we are unable to cancel it or make any changes to it.

If you need to change the size, you will be able to exchange your jacket for a different size once you receive it. To make an exchange simply follow the instructions at the portal found at this page.

If you need to change your address, once you receive your tracking link we recommend contacting the carrier service to arrange for them to change the delivery address.

If you need to cancel your order, although we aren't able to cancel it, you will be able to return your jacket for a refund. To make an exchange simply follow the instructions at the portal found at this page.

IMPORTANT
Pre-order items:
Unfortunately, these items are nonrefundable and therefore these orders cannot be canceled. The reason for that is the funds collected have gone directly into the production of the items.

Don't worry, though! These items are still eligible for exchanges and store credit! For more information, please feel free to check out our returns policy.

We’re constantly working on quickening the production process while not compromising out standards, all so that we can deliver top-quality products as soon as possible!

We apologise for the inconvenience and please contact us with any questions or further issues at support@apricoat.com

Green Shipping Protection™

You can now purchase 100% carbon offsetting, shipping protection, and dedicated support — offered by Corso. We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.


Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. 🌳

We partner with Corso to provide Carbon Offsets and Shipping Protection to our customers. If you purchased Green Shipping Protection with your order and your package was damaged, lost, or stolen, here's how you request a reorder.

Green Shipping Protection reorders are made easy at reorder.corso.com

You will need your order number and the email address you placed your order with.Your order number can be found on the order confirmation email.

Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

This information is sent to Corso and they may reach out to you with any questions but they usually will have a resolution within 24 hours.

You can also chat with them online or email them at support@corso.com. Have your order number ready.

If you purchased Green Shipping Protection, please contact Corso with any questions you have regarding shipping issues.

Pre-Orders

Pre-orders are a modern way to launch new products with a controlled & sustainable use of materials.

All Apricoat items are launched on crowdfunding or pre-order campaigns (discounted prices) as our community is committed to helping the planet recover from the human-effect of the past decades. Pre-ordering is not only saving, but caring too! ❤️

Items in pre-order status cannot be cancelled at the moment. The reason for that is the funds received go right toward the production of set pre-order items and therefore we cannot refund them. If you wish, you will be able to exchange it later for a different size or color.

Products

We recommend sizing up if you're in between sizes.

If you're thinking about adding many layers or particularly thick ones, we recommend sizing up.

While many companies in the U.S place their zippers on different sides (depending if the jacket has a men’s or a women’s fit), there are many countries in which there is no difference in the zipper placement between garments.


At APRICOAT, we made the decision to place the zipper on the left side on both men’s and women’s jackets in order to adjust our collection to have an international fit (just like we considered different sizing systems while creating our own).

We apologize if the feature causes you any inconvenience or discomfort!

Adventure 2.0

The Adventure 2.0 offers the same great features as the V1, but with significant improvements in the quality of materials, breathability, water resistance, and overall fit.

We put a lot of effort into testing different materials to see which ones hold up best under all weather conditions.

For the Adventure 2.0, we've switched to a higher grade light-weight material that allows for an extremely weightless and flexible wearing experience, all while providing significantly better insulation and water resistance.

Another area we focused on was the fit - we've updated the measurements of the Adventure 2.0 to better fit different body types, and better match up with the industry standard. While both options are great, we'd definitely recommend the Adventure 2.0!

We apologize for the confusion! In our production and logistics system the V1 is actually called "version 0" and the Adventure 2.0 is called "version 1", which is why it says V1 on the Apricoat 2.0 label.

To be sure it's the Adventure 2.0, you can also check to see if there's a logo on the front of the hood and a channel for earphones (both existed in the V1 and were removed in the Adventure 2.0).

If after taking a further look at your jacket, it still looks like the wrong one - please email support@apricoat.com so that our customer support team can look into the matter for you!

Yes, the Adventure 2.0 is fully seam-sealed and water-proof (10,000 - 15,000 mm level)

The recommended temperatures are 77f to 41f (25c to 5c). Keep in mind though that every person's tolerance to the cold is different, so the exact temperatures vary from person to person. It also, of course, depends what you wear under the coat. With our thermal wear, it can be comfortable at even -20c.

Yes! You can take it off or keep it on, whatever's most comfortable for you!

The jacket's exterior is made of a super breathable polyester-based fabric. A special membrane covers the fabric and gives it its breathability capability.

All the material used to make one unit of this jacket is the equivalent of approximately 300 recycled plastic bottles.

Outer Shell:
91% Polyester + 9 % Spandex. Lining 1-2: 100% Knit Brushed Polyester. Lining 3: 100% Polyester Taffeta. Lining 4: 91% Single Jersey Polyester + 9 % Spandex

Yes, please follow the instructions on the jacket label for further guidelines and clarification on how to best wash your jacket.

Also, we recommend you wash your jacket with other items of similar colors, to maintain the color in your jacket.

We use a sustainable model of collective production which helps the planet. Products are made to order (MTO), meaning all materials are purchased only for a small run based on the demand we see. Once they go out of stock, we open pre-orders and produce new batches. Less waste on shelves and less carbon footprint left on the planet! 🌍

Due to complicated logistics in the past years, pre-orders will be available during certain times of the year only. You can find out more information about it here.

EcoDown Jacket

No. The EcoDown Jacket is water repellent. The outer shell of the jacket underwent a special process that enables it to repel water and liquids. Also, the outer zippers are waterproof!

The recommended temperature range is 59f to 5f (15c to -15c), although exact temperatures will vary from person to person as everyone's tolerance to the cold is different. It also, of course depends what you wear underneath the coat. With our thermal wear, it can be comfortable at even -20c.

No, the Down Jacket is made of synthetic down! ♻️


Synthetic down is made out of recycled plastic bottles, which is why we chose this environmentally friendly method over natural down. An added bonus is that synthetic down actually dries quicker than natural down!

The EcoDown Jacket exterior is made of a super breathable polyester-based ripstop fabric.

Even though it uses a very rugged material, the Down jacket is very lightweight and packs small. It weighs between 0.70kg and 1.06kg, depending on the size and fit:

MEN
S - 0.85 kg
M - 0.87 kg
L - 0.88 kg
XL - 0.89 kg
XXL - 0.98 kg
XXXL - 1.04 kg
XXXXL - 1.06 kg

WOMEN
XS - 0.70 kg
S -  0.74 kg
M - 0.78 kg
L - 0.79 kg
XL - 0.85 kg
XXL - 0.90 kg

The EcoDown Jacket comes on it's own foldable bag and packs very small, making it perfect for travelling. It can vary from 10x10x25cm to 15x15x30cm depending on the size & gender of your choice.

Yes!
You can wash your Eco Down Jacket at 30 degrees, although you shouldn't dry clean it or put it in the dryer.
Detailed instructions and guidelines will be on the jacket label.

Yes! You can take it off or keep it on, whatever's most comfortable for you!