FAQ

Returns & exchanges

Yes! We offer exchanges and returns within 30 days of delivery for all products in stock.

You can either exchange your jacket for a different size/color or return it and receive a refund/store credit! The store credit can be used toward anything on our website and won’t expire, so you can use it whenever and however you’d like!

Please keep in mind that items must be unworn (save try-on), unwashed, and have the original tag and packaging in place in order to exchange or return them.

IMPORTANT
Pre-order items:
Items purchased while on pre-order status are nonrefundable. Don’t worry, though! You can still exchange them for a different size or return for store credit!

The items must be sent back to us within 30 days of delivery and must be unworn, unwashed, and have the original tag and packaging in place.

To make an exchange or return, simply visit the Returns & Exchanges page and access the portal.

We do our best to process all returns and exchanges in a timely manner. After the package arrives back at our warehouse, the process can take up to 14 business days (and during busy seasons such as the holidays, it can take a little longer). We'll be sure to update you throughout the process though!

Warranty

Apricoat offers a one-year warranty against manufacturing defects. For more information, please visit this page or feel free to contact us directly via email at support@apricoat.com

Full warranty information ⟶

Shipping & Delivery

Orders automatically begin processing upon order confirmation.

Orders are processed Monday through Friday and are shipped within 1-2 business days. Orders placed before 3 PM EST with next-day or two-day air delivery will be processed for same-day shipment.

All orders are shipped from our warehouse in the United States (Salt Lake City, UT).

We ship worldwide*!

There are a few countries in which delivery has been affected by COVID-19, so if your country isn’t on the list at checkout, please feel free to email us at support@apricoat.com - we’re happy to look into it and see if shipping is an option!

United States
• Standard shipping (2 to 5 business days) - orders over $80 are eligible for free shipping.
• Express shipping: If you’re in need of Express shipping method (next day/two day delivery), please email support@apricoat.com.
— Keep in mind that free shipping is only available using Standard shipping!

Canada & Mexico
• DHL Standard (6 to 18 Business days) - orders over $80 are eligible for free shipping.
• DHL express International (1 to 3 Business days) - approximately $26

International orders*
• DHL Standard (6 to 18 Business days) - approximately $25
• DHL Express (1 to 3 Business days) - approximately $33

* Please note that the shipping fee varies from country to country, the exact amount will be calculated at checkout.

You will receive a tracking link via email once your order is shipped from our warehouse.

Please keep an eye out for your package since if no one is around to sign for it or if it's left unclaimed for long, we have no way to control what happens and will no longer be responsible for it.

If you haven't been receiving any status updates, feel free to contact us at support@apricoat.com so that we can look into your order.

If a courier attempts delivery and no one signed for the package or if it is left unclaimed for a period of time at your post office, your package may automatically be sent back to us.

If it makes it back to our warehouse, it is the customers responsibility to pay the shipping fee for the package to be resent. If the package doesn't arrive back, or does but in bad condition, we will not be able to send a replacement jacket or offer a refund.

The duties & taxes are not included in the shipping rate, so we ask customers outside of the United States to keep in mind that they are responsible for claiming the package at customs.

The fees vary from country to country and typically, your local postal service will notify you when your package has arrived and direct you to where you can pay the fees.

It is important to note that if a customer fails to pay the fees or doesn't claim the package at customs, it will be returned to sender and we will have to charge the customer for the shipping fees in the event the customer would like the package shipped again.

Also, if the package it returned to sender by the local postal service, we have no way to track it or guarantee the quality in which it will arrive back at our warehouse, if it will arrive back at all. For that reason, we cannot guarantee a refund will be possible if a package isn't claimed at customs.

Orders within the United States will not be charged duties & taxes.

Delivery time varies from place to place but generally:

Within the US: 2-5 business days

Outside the US: up to 6-18 business days (express option available)

Once your order is shipped, you will receive your tracking information via email so that you can track your package until it arrives!

Please keep on mind that delays may occur (due to postal/carrier delays, logistics, local holidays, bad weather, etc.), we appreciate your understanding and patience!

We prioritize shipping your order as quickly and efficiently is possible, which is why orders are automatically sent to our warehouse after they are placed.

Once an order is processed at our warehouse, we are unable to cancel it or make any changes to it.

If you need to change the size, you will be able to exchange your jacket for a different size once you receive it. To make an exchange simply follow the instructions at the portal found at this page.

If you need to change your address, once you receive your tracking link we recommend contacting DHL or your local postal service to arrange for them to change the delivery address.

If you need to cancel your order, although we aren't able to cancel it, you will be able to return your jacket for a refund. To make an exchange simply follow the instructions at the portal found at this page.

IMPORTANT
Pre-order items:
Unfortunately, these items are nonrefundable and therefore these orders cannot be canceled. The reason for that is the funds collected have gone directly into the production of the items.

Don't worry, though! These items are still eligible for exchanges and store credit! For more information, please feel free to check out our returns policy.

We’re constantly working on quickening the production process while not compromising out standards, all so that we can deliver top-quality products as soon as possible!

We apologise for the inconvenience and please contact us with any questions or further issues at support@apricoat.com

Items in pre-order status cannot be cancelled at the moment. The reason for that is the funds received go right toward the production of said pre-order items and therefor we cannot refund them. You will be able to exchange it later for a different size or color, if you wish.

Products

We recommend sizing up if you're in between sizes.

If you're thinking about adding many layers or particularly thick ones, we recommend sizing up.

While many companies in the U.S. place their zippers on different sides (depending if the jacket has a men’s or a women’s fit), there are many countries in which there is no difference in the zipper placement between garments.


At APRICOAT, we made the decision to place the zipper on the left side on both men’s and women’s jackets in order to adjust our collection to have an international fit (just like we considered different sizing systems while creating our own).

We apologize if the feature causes you any inconvenience or discomfort!

Adventure 2.0

The Adventure 2.0 offers the same great features as the V1, but with significant improvements in material quality, breathability, water resistance, and overall fit.

We put a lot of effort into testing different materials to see which ones hold up best under all weather conditions.

For Adventure 2.0, we've switched to a higher grade light-weight material that allows for an extremely weightless and flexible wearing experience, all while providing significantly better insulation and water resistance.

Another area we focused on was the fit - we've updated the measurements of the Adventure 2.0 to better fit different body types and to be more similar to the industry standard. While both options are great, we'd definitely recommend the Apricoat 2.0!

We apologize for the confusion! In our production and logistics system the V1 is actually called "version 0" and the Adventure 2.0 is called "version 1", which is why it says V1 on the Apricoat 2.0 label.

To be sure it's the Adventure 2.0, you can also check to see if there's a logo on the front of the hood and a channel for earphones (both existed in the V1 and were removed in the Adventure 2.0).

If after taking a further look at your jacket, it still looks like the wrong one - please email support@apricoat.com so that our customer support team can look into the matter for you!

Yes, the Adventure 2.0 is fully seam-sealed and water-proof (10,000 - 15,000 mm level)

The jacket is a lightweight (but super warm) jacket. It weighs between 0.73kg and 1.09kg, depending on the size and how much material was used to build it, as per the below:

MEN
S - 0.90kg
M - 0.92kg
L - 1.02kg
XL - 1.03kg
XXL - 1.03kg
XXXL - 1.04kg
XXXXL - 1.09kg

WOMEN
XS - 0.73kg
S - 0.75kg
M - 0.83kg
L - 0.84kg
XL - 0.89kg
XXL - 0.90kg

The recommended temperatures are 23f to 68f (-5c to 20c). Keep in mind though that every person's tolerance to the cold is different, so the exact temperatures vary from person to person.

Adding base layers will allow for much lower temperatures.

Yes! You can take it off or keep it on, whatever's most comfortable for you!

The jacket's exterior is made of a super breathable polyester-based fabric. A special membrane covers the fabric and gives it its breathability capability.

All the material used to make one unit of this jacket is the equivalent of approximately 300 recycled plastic bottles.

Outer Shell:
91% Polyester + 9 % Spandex. Lining 1-2: 100% Knit Brushed Polyester. Lining 3: 100% Polyester Taffeta. Lining 4: 91% Single Jersey Polyester + 9 % Spandex

Yes, please follow the instructions on the jacket label for further guidelines and clarification on how to best wash your jacket.

Also, we recommend you wash your jacket with other items of similar colors, to maintain the color in your jacket.

Down Jacket

The Down Jacket is water repellent.

The outer shell of the jacket underwent a special process that enables it to repel water and liquids. Also, the outer zippers are waterproof!

The recommended temperature range is 15f to 68f (below 0 to 20c), although exact temperatures will vary from person to person as everyone's tolerance to the cold is different.

No, the Down Jacket is made of synthetic down! ♻️
Synthetic down is made out of recycled plastic bottles, which is why we chose this environmentally friendly method over natural down. An added bonus is that synthetic down actually dries quicker than natural down!

The Down Jacket exterior is made of a super breathable polyester-based ripstop fabric.

Even though it uses a very rugged material, the Down jacket is very lightweight and packs small. It weighs between 0.70kg and 1.06kg, depending on the size and fit:

MEN
S - 0.85 kg
M - 0.87 kg
L - 0.88 kg
XL - 0.89 kg
XXL - 0.98 kg
XXXL - 1.04 kg
XXXXL - 1.06 kg

WOMEN
XS - 0.70 kg
S -  0.74 kg
M - 0.78 kg
L - 0.79 kg
XL - 0.85 kg
XXL - 0.90 kg

The Down Jacket comes on it's own foldable bag and packs very small, making it perfect for travelling. It can vary from 10x10x25cm to 15x15x30cm depending on the size & gender of your choice.

Yes!
You can wash your Down Jacket at 30 degrees, although you shouldn't dry clean it or put it in the dryer.
Detailed instructions and guidelines will be on the jacket label.

Yes! You can take it off or keep it on, whatever's most comfortable for you!