FAQ

Returns and exchanges

Yes, we offer exchanges for items that are in new and unused condition according to our exchanges policy - within 30 days after the date of purchase - for more information connect us at support@apricoat.com or visit RETURN & EXCHANGE
page

We offer returns for items that are in new and unused condition according to our returns policy - within 30 days after the date of purchase,

you can choose to receive store credit or a refund!

for more information connect us at support@apricoat.com or visit RETURN & EXCHANGE page

We do our best to process all returns and exchanges in a timely manner. Usually, this takes up to 14 business days after we receive the item in our office, but during busy seasons like our crowdfunding periods or after the holidays it can take a bit longer.

Shipping and tracking

We begin to process orders immediately within the next business day.upon order confirmation

Orders are processed Monday–Friday and ship out within 1–2 business days. Orders placed Monday–Friday before 3 PM EST with next-day or two-day air delivery will be processed for same-day shipment.

All domestic and international orders are shipped from our warehouse in Salt Lake City, UT.

We ship our products worldwide!

Once your order has been shipped from our warehouse, you will receive  tracking link via email.

If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay the shipping cost to reship the order. When you receive your tracking number, please keep an eye out for the package.

For Non-U.S. Customers, please keep in mind that the buyer is responsible for paying duties & taxes and claiming the package at customs. The fee is not included in the shipping rates and varies depending on the country. Typically your local post office will notify you when your package has arrived and where to pay the duties fees. 


It is important to note that customers who fail to pay the duties & taxes or do not claim the package at customs, the package will be returned to the sender (Apricoat) and we will have to charge the customer for the shipping fees again in the event the customer wants it shipped back to them. 


U.S Customers will ont need to pay duties & taxes

 Delivery time varies from place to place but generally:

Within the US: 3-7 business days

Outside the US: up to 7-10 business days

When your order ships out you will receive an email confirmation with your tracking number.

so you will be able to track your package till you receive it.

*Please keep on mind that sometimes there may be delays – e.g. because of postal/carrier delays, logistics, local holidays or bad weather.*

We are working hard to process your order quickly and efficiently, so you receive your Apricoat ASAP. 

All the process from ordering in Apricoat website to the delivery is an automatic process to ensure quality and reliability, therefore, orders cannot be interrupted once they have been placed.

Once orders are sent to our warehouse, we can no longer make any changes. Time is of the essence as there are only a few minutes of opportunity after an order is placed. If you need to make a change, send us an email at support@apricoat.com and we will do our best to help!

Product

If you’re between two sizes, we recommend for you to take the larger size.

Adventure 2.0

Apricoat is Waterproof and water-proof at 9,000-10,000 mm

Temperature varies from person to person - in general the recommended temperatures for wearing our jacket are 68F to 23F (-5c to 20c)

Adding a base layer allows staying at much lower temperatures

Yes! You can take it off, or keep it on...whatever is the most comfortable for you

Apricoat's exterior is made from super breathable polyester-based fabric. A special membrane covers the fabric and gives breathability capability.

Yes, Adventure 2.0 is machine-washable. 

Please follow the care instructions on the jacket label for further instruction and clarification. We personally recommend that you wash your Apricoat with matching colors to maintain the color of your Apricoat. 

Down Coat

Apricoat Down is water repellent.

The outer shell of the Down coat undergo a special process that allows to repel water or liquids - also all the outer zippers are waterproof

Comfort will vary from person to person. But in general, Apricoat down was designed to be worn in temperatures between 15-68 Degrees Fahrenheit (below zero to 20 Degrees Celcius)

NO!

Apricoat Down is made of Synthetic Down. Apricoat Synthetic down is made out of recycled plastic bottles. We chose to use this over natural down because this will help clean up our planet, save the ducks and geese. As an added bonus, it also dries quicker than natural down.

The Down Coat exterior is made from super breathable polyester-based ripstop fabric

Yes!

Normal household wash at 30 degrees NO dry clean and do not place in the dryer. (Full instructions will be available on the final product)

Yes! You can take it off, or keep it on...whatever is the most comfortable for you

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