Returns & Exchanges
Yes! We offer exchanges and within 30 days of delivery for all products in stock and returns will be valid 14 days.
You can either exchange your jacket for a different size/color or return it and receive a refund/store credit! The store credit can be used toward anything on our website and won’t expire, so you can use it whenever and however you’d like!
Please keep in mind that items must be unworn (save try-on), unwashed, and have the original tag and packaging in place in order to exchange or return them.
IMPORTANT Pre-order items and discounted-orders:Items purchased while on pre-order status or with 20%+ discount are nonrefundable. Don’t worry, though! You can still exchange them for a different size or return for store credit!
The items must be sent back to us within 30/14 days of delivery and must be unworn, unwashed, and have the original tag and packaging in place.
There are Free World-Wide shipping on all orders over $150. if from some reason 'free shipping' was not automatically applied to your cart although value was higher then $150, feel free to contact our team to get a refund: firstname.lastname@example.org
To make an exchange or return, simply visit the Returns & Exchanges page and access the portal.
Please note that the customer is responsible for return (not exchange) shipping and shall bear the costs thereof unless the reason for the return is a defect covered by warranty.
For the exchange the same product, the shipping is free of charge.
Please allow us up to 14 business days from the moment we receive your returned product to process your return and issue a refund.
We do our best to process all returns and exchanges in a timely manner. After the package arrives back at our warehouse, the process can take up to 14 business days (for exchanges, it can take as little as 7 days).
We'll be sure to update you throughout the process. Please note: during busy seasons such as the holidays, it can take a little longer.
Shipping & Delivery
Orders automatically begin processing upon order confirmation.
Orders are processed Monday through Friday and are shipped within 1-2 business days. Orders placed before 3 PM EST with next-day or two-day air delivery will be processed for same-day shipment.
All orders other than EU countries are shipped from our warehouse in the United States. EU shipments are sent from our warehouse in the Netherlands.
* We offer free worldwide shipping on all order over $150.
• Free shipping for all orders, standard shipping (2 to 5 business days)
• We also offer a range of express shipping methods (price according to carrier)
• Free shipping for all orders, DHL Standard (6 to 18 business days)
• DHL Express International (1 to 3 Business days) price according to carrier
• Free shipping using DPD for all orders (2 to 5 business days)
• Free standard shipping when eligible takes 7-15 days (express 2-5)
• DHL Standard (6 to 18 Business days) price according to carrier
• DHL Express (1 to 3 Business days) price according to carrier *
* Please note that the shipping fee varies from country to country, the exact amount will be calculated at checkout.
You will receive a tracking number & link via email once your order is shipped from our warehouse.
if you have a tracking code, you can easily see where your package is HERE
Please keep an eye out for your package since if left unclaimed for an extended period of time, we have no way to control what happens and will no longer be responsible for it.
If you haven't been receiving any status updates, please contact us at email@example.com so that we can update you.
Getting you your package is our first priority, and that's also why we offer insured carbon neutral shipping!
For any issue with your order, we're here to help make sure it makes it's way to you.
If for whatever reason your package is unclaimed from the post office, it will be sent back to us.
Duties & taxes are included in the fee in the U.S and EU countries.
For other countries, it will be an additional fee based on local policies (your postal service will update you on the status and payment method options).
Delivery time varies based on country and season:
Within the U.S. & EU countries: 2-5 business days
Aus: standard 7-15, express 2-5 business days.
Outside the U.S. & EU countries: Up to 6-18 business days (express option available)
Once your order is shipped, you will receive your tracking information via email
Important Notice - Holidays
Please note that during holiday season, carriers tend to get overloaded and orders may be delayed.
We prioritize shipping your order as quickly and efficiently is possible, which is why orders are automatically sent to our warehouse after they are placed.
Once an order is processed at our warehouse, we are unable to cancel it or make any changes to it.
If you need to change the size, you will be able to exchange your jacket for a different size once you receive it. To make an exchange simply follow the instructions at the portal found at this page.
If you need to change your address, once you receive your tracking link we recommend contacting the carrier service to arrange for them to change the delivery address.
If you need to cancel your order, although we aren't able to cancel it, you will be able to return your jacket for a refund. To make an exchange simply follow the instructions at the portal found at this page.
Pre-order items: Unfortunately, these items are nonrefundable and therefore these orders cannot be canceled. The reason for that is the funds collected have gone directly into the production of the items.
Don't worry, though! These items are still eligible for exchanges and store credit! For more information, please feel free to check out our returns policy.
We’re constantly working on quickening the production process while not compromising out standards, all so that we can deliver top-quality products as soon as possible!
We apologise for the inconvenience and please contact us with any questions or further issues at firstname.lastname@example.org
We offer free worldwide shipping on all order over $150.